Terms of service

Hitotoki Corporation (hereinafter referred to as "KODOr") has established the following terms of service (hereinafter referred to as the "Terms of Service") for the use of the "KODOr Official Online Store (https://www.kodor.jp)" (hereinafter referred to as the "Site"), which we ask users to agree to and abide by.


Article 1. Definitions

1. In these Terms of Service, the following terms shall have the meanings set forth in each of the following items:

① "Service" shall mean the entire system (including hardware and software) that has the functions, etc. necessary for users to make online purchases through the Site.

② "User" shall mean a person who can purchase and use products sold by the Company and register as a member using the Site.

③ "Member" shall mean a user who has registered as a member and has been approved by the Company.

④ "Sales contract" refers to a sales or service contract between a user and the Company.

⑤ "Contents" shall mean text, sound, music, images, video, software, programs, codes, and other information provided to users through the Site and the Service.

⑥ "Purchaser" shall mean a user who has registered as a member and purchased our products through the Site.

2. Unless otherwise specified in these Terms of Service, all dates and times are Japan Standard Time.

3. The section headings in these Terms of Service are for convenience only and shall not affect the interpretation of these Terms of Service.

4. Unless otherwise indicated, references to a provision refer to the provisions of these Terms of Service.



Article 2. Application of these Terms of Service

1. Users shall comply with the Terms of Service when using the Site and the Service.

2. The individual regulations and additional regulations, etc. that the Company separately posts on the relevant pages of the Site shall constitute a part of the Terms of Service. In the event of any discrepancy between the Terms and these individual or additional provisions, the individual or additional provisions shall take precedence.

3. The Company may change the Terms, individual provisions, and additional provisions in the following cases:

① When the modification of the Terms, individual provisions, or additional provisions conforms to the general interests of users.

② When the modification of these Terms of Service, Individual Regulations, or Additional Regulations is not contrary to the purpose for which the sales contract was concluded, and is reasonable in light of the necessity of the modification, the reasonableness of the contents of the modification, and other circumstances pertaining to the modification.

4. When modifying the Terms of Service, Individual Regulations, or Additional Regulations based on the preceding paragraph, the Company shall specify in advance when the modification will take effect, and shall notify the fact of the modification, the details of the modification, and the effective date of the modification by posting the modification on the Website.



Article 3. Functions of the Service

1. The functions of the Service provided by the Company to users shall be as follows:

① Function to provide information on products sold by the Company in an online electronic catalog.

② A function that allows users to electronically settle orders based on the product information ordered by the user.

③ A function that provides electronic statements to users based on the contents of agreements made by users through electronic payment.

2. The Company may add or change the contents of the Service at any time without prior notice to the user, and shall not be liable for any damages incurred by the member as a result of such additions or changes.

3. Users shall use the Site exclusively for non-commercial purposes, and are prohibited from using the Site and the Service for business activities, using the Service for the user's business, or using the Site and the Service for any other commercial purposes.



Article 4. Use of the Site and Services

1. Use of the Site and the Service is limited to residents of Japan and residents of the following countries that have signed or are negotiating Economic Partnership Agreements (EPAs) with Japan.

① Singapore, Mexico, Malaysia, Chile, Thailand, Indonesia, Brunei, ASEAN countries, Philippines, Switzerland, Vietnam, India, Peru, Australia, New Zealand, Mongolia, Canada, U.S.A., and U.K. that have signed EPA/FTA.

2. Minors, adult wards, persons under curatorship and persons under assistance may not use the Site or the Services if they are not operated by their legal representative or if they have not obtained the prior consent of their legal representative.

3. Users shall be responsible for any terminal-related costs, communication costs, etc. required to use the Site and the Service.

4. The Site and Services are hosted by Shopify Inc. Shopify Inc. provides us with an online e-commerce platform to sell our products.

5. You may not use our products for any illegal or unauthorized purpose or violate any law in your jurisdiction (including, but not limited to, copyright laws) in your use of the Site and the Services.

6. You are prohibited from transmitting any worm, virus, or code of a destructive nature to the Site or the Services. Any default or violation of these Terms of Service will result in the immediate termination of use of the Site and Services to the User.

7. Users agree not to reproduce, duplicate, copy, sell, resell, or exploit any content on the Site or the Service without the express written permission of the Company.



Article 5. Membership Registration

1. Users may register as members by agreeing to the Terms of Service and entering their personal information and other information necessary for delivery, etc. (hereinafter referred to as "Registration Information") on the personal information entry screen on the Site.

2. In the event that any of the reasons listed in each item of this section applies, the Company may refuse membership registration, or without prior notice or demand, suspend the use of the Site and the Service, cancel membership registration, or take any other measures the Company deems appropriate for the user in question.

① In the event that a prospective member has had his/her membership registration cancelled or has received other disciplinary action in the past due to violation of these Terms of Service or for any other reason.

② In the event that false information is included in the information provided by the prospective member when applying for registration.

③ In the event that the prospective member has committed any of the acts stipulated in Article 14.1 in the past.

④ If the prospective member violates Article 15, Paragraph 1.

⑤ When the Company reasonably determines, based on objective evidence, that there is a possibility that any of the above items may be applicable.

3. If a user who has registered as a member changes all or part of his/her name, address, telephone number, or other information registered with the Company, the user shall immediately change the registered information in a manner separately specified by the Company.

4. The Company shall not be liable for any damages (including reasonable attorney's fees), loss, expense, or disadvantage (hereinafter referred to as "damages, etc.") incurred by the user arising out of or in connection with the user's failure to change the registration information in accordance with the preceding paragraph, except in cases of intentional or gross negligence by the Company, nor shall the Company be liable for compensation for damages, compensation, or other compensation.

5. The password associated with member registration may only be used by the registered user, and may not be transferred to a third party, loaned, shared with a third party, or otherwise disposed of.

6. The user who is a member shall be responsible for managing the password associated with the membership registration, and the Company may consider any indication of intent made to the Company using a password that matches the Registration Information to be an indication of intent made by the user himself/herself. The Company shall not be liable for damages, compensation, make-up, or any other liability to the user arising from or in connection with the use of the user's password by a third party, except in the case of willful misconduct or gross negligence on the part of the Company.

Article 6. Handling of Personal Information

The Company shall properly handle the personal information of users obtained through the Site in accordance with the "Privacy Policy" separately stipulated by the Company. To view the Company's Privacy Policy, click here.

Article 7. Ordering

1. When placing an order for a product on the Site, the User shall select a product from the Site, enter the product's shipping address, name, telephone number, e-mail address, and payment method, and complete online payment.

2. After the user completes the order and purchase of the product, we will send an "Order Completion E-mail" in response to the user's order. A purchase agreement for the ordered product(s) shall become effective between the user and the Company when the Company sends an e-mail to the user confirming the contents of the order.

3. We shall not be liable for any damages incurred by the user due to the user's failure to receive the "Order Completion E-mail" from us.

4. Notwithstanding the provisions of the preceding paragraph, if a user commits an illegal or inappropriate act or violates these Terms and Conditions with regard to the use of the Site or the Service, the Company may cancel or terminate the purchase agreement, claim compensation for damages, or take any other action the Company deems appropriate. Except in the case of willful misconduct or gross negligence on the part of the Company, the Company shall not be liable for damages, compensation, or other compensation for any loss or damage incurred by the Customer as a result of such action.

Article 8. Payment Methods

The payment methods available on the Site are credit card payment (Visa, Mastercard, JCB, American Express, Diners Club, Discover) / Google Pay / Apple Pay / Shop Pay.

Article 9. Shipment and Delivery of Products

1. The Company shall ship products within three (3) business days after the "Order Completion E-mail" is sent, excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and Bon holidays in Japan.

2. Ownership of the Products shall transfer from the Company to the purchaser at the time the delivery company delivers the Products to the recipient. If the purchaser designates a third party other than the purchaser as the recipient, ownership of the product shall transfer from the Company to such third party at the time the delivery company delivers the product to such third party. The same shall apply to the time of transfer of the risk of loss of the product and the burden of risk.

3. In some areas, such as remote islands, the Company may refuse an order if the delivery company designated by the Company is unable to deliver the product.

4. Delivery by a delivery service other than that designated by the Company shall not be accepted.

5. If a product is returned to us due to the absence of the recipient, we may call or e-mail the purchaser to confirm the correct shipping address and reship the product with the shipping cost paid on delivery. Even if the returnee fails to receive the product for some reason, the Company shall not accept return, exchange, or refund of the product.

Article 10. Returns and Exchanges

In the event that a product is defective, damaged, or stained, or if a different product from that ordered is received, the Company shall replace the product at its expense, but shall not accept returns or refunds.

Article 11. Cancellation

Orders cannot be cancelled after products have been shipped.

Article 12. Price

1. The price of our products displayed on this site shall be the total price including 10% consumption tax.

2. Shipping charges are divided into domestic and international shipping charges, so please refer to "Shipping Charges."

3. When shipping overseas, VAT (value-added tax) and import tax may be collected by the customs authorities of the country concerned.
Please note that we cannot accept returns or refunds for non-payment of VAT or import taxes.
We are not responsible for any customs and import duty charges.
Please contact your local customs office in regards to any customs and import duty charges.

Article 13. Use of Products

1. The user shall read the instructions for use, precautions for use, and other notices on our products' packaging or promotional materials accompanying the products before use, and shall use our products in accordance with those instructions.

2. The Company shall not be liable for any defects, damage, defacement, or any other loss or damage to the Company's products due to errors in the use of the Company's products or for any other reason attributable to the user.

3. For any inquiries or requests regarding our products or how to use them, please contact us at the address indicated on the product package or promotional materials attached to each product. The office is open from 10:00 to 12:00 and 13:00 to 17:00 on weekdays (excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and Bon holidays), Japan Standard Time.

Article 14. Prohibitions

1. Users shall not engage in any of the following acts when using the Site or the Service:

① Filling in false information or pretending to be someone else.

② Actions that infringe or may infringe on the copyrights, trademarks, or other rights of the Company or a third party.

③ Acts of ordering products, etc. without the intention of purchasing them.

④ Acts of delaying the performance of payment obligations.

⑤ Interfering with the operation of this the Site.

⑥ Publication or posting of information offensive to public order and morals (including, but not limited to, obscene or violent messages, graphics, audio, etc.) (vii) Publish or post information that is offensive to public order and morals.

⑦ Other acts that the Company deems inappropriate.

2. The user who violates the preceding paragraph shall be responsible for the consequences of such violation, and the Company shall not be liable for any consequences.

Article 15. Exclusion of Anti-Social Forces

1. Users shall pledge to the Company the following items:
① That they are not themselves a crime syndicate, a company affiliated with a crime syndicate, a general meeting house, or a person equivalent thereto, or a member thereof (hereinafter referred to as "Anti-Social Forces").

② In the case that the prospective member or user is a corporation, that its own officers (employees, directors, executive officers, or persons equivalent thereto who execute business operations) are not antisocial forces.

③ The applicant does not use the Site or the Service in order to have antisocial forces use his/her name or to provide benefits to antisocial forces.

④ The User shall not use threatening words or actions or violence against the Company, or use deception or force to obstruct the Company's business or damage the Company's credibility, by using himself/herself or a third party.

2. In the event that a user violates the preceding paragraph, the Company may, without notice or demand, cancel the product sales contract with the user in question, terminate the user's membership registration, or take any other measures stipulated in these Terms of Service.

3. The Company shall not be liable for damages, compensation, or other compensation for any loss or damage incurred by a prospective member or user arising out of or in connection with the measures in the preceding paragraph, except in the case of willful misconduct or gross negligence on the part of the Company. In addition, said user shall indemnify the Company for any damages, etc. incurred by the Company arising out of or in connection with a violation of Paragraph 1.

Article 16. Change, Suspension, Discontinuance, and Termination of this Site and Service

1. The Company may change, suspend, discontinue, or terminate all or part of the Site and the Service without prior notice to the User in the event that any of the following events occur:

① In the event of urgent periodic maintenance or maintenance of software, hardware, or cloud services related to the Site or the Service.

② In the event of malfunction or trouble with software, hardware, cloud services, or communication lines, etc. related to the Site or the Service.

③ In the event of failure due to unauthorized access from outside.

④ When this service cannot be operated due to server system down, trouble, or unexpected failure.

⑤ In the event of force majeure such as fire, power outage, natural disaster, war, civil war, riot, disturbance, labor dispute, etc.

⑥ In the event that this site or service cannot be operated due to legal measures, etc.

2. In addition to the cases set forth in the preceding paragraph, the Company may change, suspend, discontinue, or terminate the contents of this Site and the Service at any time without prior notice to the user, if the Company reasonably determines by objective evidence that such action is necessary.

Article 17. Our Responsibility

1. The Company shall not be liable for any damages (whether indirect or direct) incurred by the user in the use of the Site or the Service in accordance with this Agreement, except in the case of willful misconduct or gross negligence on the part of the Company.

2. In the event that the Company is unable to fulfill its obligations due to a natural disaster or other force majeure, the Company may cancel the order after notifying the User. In such a case, neither the user nor the Company shall have any claim against the other party, except that the Company shall return to the user the payment already received by the Company.

Article 18. Compensation for Damages

1. If a user causes damage to a third party by using the Site or the Service, the user shall settle the matter at the user's own responsibility and expense, and shall not cause damage to the Company.

2. If a user causes damage to the Company by violating these Terms of Service, the Company may demand compensation from said user.

Article 19. Intellectual Property Rights

1. All copyrights and other intellectual property rights in the content provided through the Site and the Service shall belong exclusively to the Company and the content providers.

2. Regardless of the purpose, in the event that unauthorized duplication, unauthorized reproduction, or other unauthorized secondary use of the Content by users, or other acts prohibited by domestic or foreign laws and regulations, including copyright laws, are discovered, the Company shall immediately take legal action.

3. If any dispute arises between a user and a third party in violation of the provisions of this Article, the user shall settle the dispute at the user's own responsibility and expense and shall not cause any damage to the Company. In addition, in the unlikely event that damages are incurred by the Company, the user shall compensate the Company for all such damages.

Article 20. Validity and Individuality of the Terms

Even if any provision of these Terms of Service is invalid or illegal in whole or in part, the other provisions of these Terms of Service and their interpretation and application shall remain valid without any effect.

Article 21. Links to Third Parties

1. Certain content available on the Site and through the Service may include material from third parties.

2. External links that may be posted on the Site may direct users to third-party websites that are not affiliated with the Company. We are not responsible for examining or evaluating the content or accuracy thereof, and we do not endorse and are not responsible or liable in any way for any third party materials or websites or any other materials, products, or services of third parties.

3. We shall not be liable for any loss or damage whatsoever in connection with the purchase or use of any goods, services, resources or content associated with third party websites and any other transactions entered into in connection with third party websites. Users should carefully review the terms of Service and other terms and conditions of the external provider before transacting with a third party website. We are unable to answer any complaints, claims, concerns, or questions regarding products on third-party websites, and users should contact the third party directly.

Article 22. Users' Comments, Feedback, and Other Submissions

1. If a user sends creative ideas, suggestions, plans, plans, or other materials, etc. (hereinafter referred to as "Comments") online, by e-mail, postal mail, or otherwise, at our request or without our request, the user agrees that we may at any time and without limitation, use any and all of the information the user sends to us to You agree that we may edit, copy, publish, distribute, translate, or otherwise use the Comments sent to us at any time and without limitation.

2. The Company shall not assume any obligation to related to the following:

(1) Obligation to keep any comments confidential.

(2) Obligation to pay compensation for comments.

(3) Obligation to respond to comments.

3. We may, but are not obligated to, monitor, edit, or delete comments or content that we, in our sole discretion, deem illegal, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that infringe on intellectual property or violate these Terms of Service. However, we are not obligated to do so.

4. You agree that your comments do not infringe upon the rights of any third party, including copyright, trademark, privacy, human rights, or any other personal or proprietary rights.

5. You agree that your comments will not contain libelous, defamatory, or otherwise illegal, violent, or obscene material, and that your comments will not contain computer viruses or other malware that could affect the operation of the Site or the Service.

6. You agree not to use a false e-mail address, impersonate another person, or engage in any other conduct that could lead to the misidentification of us or a third party as to the origin of your comments. Users are solely responsible for their own comments and their accuracy. The Company shall assume no responsibility for comments posted by users or third parties.

Article 23. Errors, Mistakes, and Deficiencies

1. The Site or the Service may contain typographical errors, inaccuracies or incomplete information related to product descriptions, pricing, promotions, offers, shipping costs, shipping times, and availability due to human error, automatic AI generation, or other reasons. The Company reserves the right to correct any errors, inaccuracies, or omissions, and to change or update any information or cancel any order at any time without prior notice to the user if any information related to the Site or the Service is inaccurate.

2. While we will use our best efforts to update, correct, or clarify information related to the Site and the Service with the care of a good manager, we cannot guarantee that all information related to the Site and the Service will always be accurate and up-to-date.

Article 24. Termination of Terms of Service

1. The Terms of Service shall remain in effect unless and until terminated by the User, Member, or the Company. The Terms of Service may be terminated at any time by the Member by notifying the Company that he/she no longer wishes to use the Site or the Service, or by the User by discontinuing use of the Site or the Service.

2. We may terminate these Terms of Service at any time without notice to you if we suspect that you or any member has failed to comply with any provision or provisions of these Terms of Service, and you and such member shall be liable for all amounts due to you or such member up to the date of termination. The User and Member shall be liable for all amounts owed by the date of termination.

3. Access to the Site and the Service (or any part thereof) may be denied until the date of termination of these Terms of Service.

Article 25. Entire Agreement

1. Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

2. These Terms of Service and any policies or rules we may establish in connection with the Site and the Services constitute the entire agreement and understanding between you and us and govern your use of the Site and the Services, and do not constitute a waiver of any prior or contemporaneous agreement, communication, proposal (whether oral or written) between you and us. Any ambiguity in the interpretation of these Terms of Service shall not be construed against the Company.

Article 26. Miscellaneous Provisions

1. If any problem arises with respect to the Site or the Service that cannot be resolved by these Terms of Service or by the Company's response, both parties shall resolve the problem through discussion in good faith between the Company and the user.

2. These Terms shall be governed by and construed in accordance with the laws of Japan.

3. The Tokyo District Court shall have exclusive jurisdiction over any and all disputes arising out of or related to these Terms and Conditions.



Supplementary Provisions: The Terms of Service shall apply to all users and members of the Site and the Service from March 1, 2024.



■For inquiries regarding this agreement, please contact the following:

Hitotoki Co.

731-5 Sakae, Shirahama-cho, Wakayama 649-2332, Japan

Email: contact@kodor.jp